Last updated: September 1, 2026
TOYNIVO offers a 30-day return window. You may request a return within 30 days after receiving your item.
Return eligibility
Items must be returned in the same condition in which they were received: unused, with original tags and packaging, and with a receipt or other proof of purchase.
For items purchased through promotional offers, discounts, bundles, member benefits, rewards, or limited-time campaigns, return and refund conditions may vary depending on the specific promotion terms. Please review the applicable product page and promotion details before placing your order.
Promotional items must meet the same return requirements unless otherwise stated in the promotion terms. Any free gifts, bundled items, or promotional rewards included with an order may need to be returned together with the original purchase item if required for refund eligibility.
How to start a return
Email help@toynivo.com with your order number and the reason for your request. If accepted, we will provide return instructions and, where applicable, a prepaid return label. Do not send an item back before your request is approved.
Approved returns must be sent to:
TOYNIVO, Return Department
460 W Gay St, Ste 1
West Chester, PA 19380
United States
Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect so we can review the issue and arrange an appropriate resolution.
Non-returnable items
Personalized, custom, special-order, perishable, personal-care, hazardous, flammable, or gas-powered items are not eligible for return. Gift cards and international orders are also non-returnable unless required by applicable law.
Exchanges
The fastest way to receive a different item is to return the original item after approval and place a separate order for the replacement.
Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method.
Refund processing times may vary depending on the return method, shipping distance, processing requirements, and your bank or payment provider. In most cases, refunds are processed within 7 business days after the return has been received and approved. After processing, additional time may be required for your financial institution or payment provider to reflect the refund in your account.
Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.
Incorrect addresses and returned packages
Please check your shipping address carefully before placing an order. If a package is returned because the supplied address was incomplete or incorrect, we may refund the order amount less shipping charges and ask you to submit a new order.